MINIMUM £20.00 SPEND REQUIRED. NO CASH PAYMENTS ACCEPTED AT THIS TIME.
For the foreseeable future, customers will need to book a collection slot in order to shop for your refillables at our physical store. We will be unable to serve anyone who comes to the store without having booked a time slot online.
When you come to the store, you will need to make sure you have the following:
- All containers PRE-LABELLED with item to go inside.
- Shopping list in clearly legible writing in this format (you do not have to print off this specific template, but you must have a physical shopping list in this format. We are unable to accept shopping lists on your phone.)
If you would like to purchase extra containers/bottles these must be written on the list with what you would like filled in each.
All containers must be in a bag or box. This bag/box is to be left on the table outside the shop door. You can then take a seat in one of the chairs provided outside (and enjoy this lovely weather for however long it lasts!). A member of staff will then collect your bag and fill the containers with the required items while you wait.
If the provided shopping list does not meet the required £20.00 minimum, we will add paper bags with additional dry products from the list, or in the case of a liquid only shop, additional bottles with additional liquids from the list.
Once the shopping is complete, the staff member will tell you the total cost and you will be asked to enter the store to pay using a contactless card or input your chip and pin. At this time we will not be accepting cash transactions.
When you enter the store to pay, we ask that you DO NOT touch anything else in the store and if possible, please cover your nose and mouth. Thank you in advance for your understanding of this particular part of the procedure.
£6 click & collect fee is fully redeemable against total shopping basket. If you would like to cancel your collection slot please let us know a minimum of 24 hours in advance for a full refund. Refund not available for cancellation within 24 hours of collection time booked.